Proposed acquisition of EMIS Group

Better, safer and speedier A&E care

27 Mar 2019

Thousands of patients are receiving better, safer and speedier emergency care after A&E clinicians in South Tees ditched paper records to go digital.

Since moving to Symphony, EMIS Health’s urgent and emergency care system, the emergency departments at South Tees Hospitals NHS Foundation Trust has met important targets for waiting times, sepsis screening, and safeguarding vulnerable patients. Consultants say it has "transformed" care in the emergency department.

Before implementing Symphony, the trust/hospitals relied on hard-pressed emergency clinicians to complete paper records with information on sepsis screening and safeguarding. Making these sections mandatory on the electronic patient record has resulted in 100% compliance. The department has also built automatic coding into the system, meaning it is now hitting every one of NHS England’s Commissioning for Quality and Innovation (CQUIN) targets and being paid more accurately for activity.

The clinically rich system has also helped urgent care clinicians to revolutionise the way care is delivered, enabling them to continue meeting the four-hour A&E waiting target for 95% of patients, despite increasing pressures. Now each shift is run by an emergency physician in charge, who coordinates the entire department along with a senior nurse and administrator/flow coordinator. The team discusses each patient and then allocates them to the most suitable clinician based on their presenting complaint and acuity of illness/injury. With over 300 patients seen every day, the results have been significant.

“We never expected that going digital would transform everything about the department”

Andrew Adair, chief clinical information officer and emergency medicine consultant

Chief clinical information officer and emergency medicine consultant Andrew Adair said: “We never expected that going digital would transform everything about the department. Before introducing Symphony and going paperless, patients were seen by the next available doctor, even if there was someone with more relevant clinical expertise in the department. Now, we discuss every patient as a coordinated team and we also greet every ambulance arriving, meaning we are also meeting the required ambulance handover time target.”

“Our coding improved immediately”

Michael Souter, business analyst for urgent & emergency care

Michael Souter, business analyst for urgent & emergency care at South Tees Hospitals NHS Foundation Trust said: “Our coding improved immediately and having data available electronically means we have the ability to instantly audit our performance. We can also respond to changes quickly. A new CQUIN looking at secondary mental health diagnoses was introduced and within 10 minutes, we’d added it into the system.”

The ability to work electronically has also enabled further technology to be introduced. The clinical team now dictates patient notes straight into the record, using voice recognition and electronic transcribing software. This has reduced the previous 4-6-week transcribing delay to near real time.

Dr Adair said: “Introducing Symphony and changing the way we work is better for patient care and it means we’re running the department much better. We now have more control and can provide safer, better care. Having information at our fingertips and in front of us on an electronic board means we know at a glance exactly what is happening in the department.”

Benefits of Symphony include:

  • Real-time patient management to reach four-hour waiting targets.
  • Integration with other hospital systems for better communication
  • Automated discharge letters to GPs.
  • Clinical audit reporting and outcome measurement.
  • Paperless emergency department. 
  • Time savings from having A&E information in one system.
Emergency medicine consultant Andrew Adair