Faster, more integrated working with ProScript Connect

29 Mar 2017

A busy pharmacy in North West London is offering a faster, more integrated service to customers thanks to EMIS Health Community Pharmacy’s ProScript Connect.

A busy pharmacy in North West London is offering a faster, more integrated service to customers thanks to EMIS Health Community Pharmacy’s ProScript Connect.

Healthways Pharmacy in Pinner switched to the new generation ProScript Connect dispensary management system in November 2016.

Pharmacist Dhimant Patel said the business, which has over 75% turnover in NHS services, is already benefitting from the new system.

“ProScript Connect downloads prescriptions from the NHS Spine very quickly, which means patients are getting their medication more speedily. We can multitask, filling prescriptions while doing day to day work in the background. 

“This is very important to us, as the pharmacy is right by a Tube station, serving a big transient population. It means that not only can we offer a speedy, seamless service to customers, but nobody has to stay behind at the end of the day to catch up on administration. 

“The system helps us to enhance our professional role in line with NHS recommendations.”

Dhimant Patel, pharmacist

“Everything is linked to the patient’s name, and the new pharmacy services are built in. So for example, ProScript Connect prompts us if a patient is due to have a consultation on the New Medicines Service (NMS) or a Medicines Use Review (MUR) and I can ask them there and then if they want one.” 

Dhimant praised the technical team at EMIS Health Community Pharmacy for their help during the switch to the new system and their continued support. 

“We were very well supported by the technical team, something that gave us confidence in the new system.”

Dhimant Patel, pharmacist

“We continued an uninterrupted service to patients on the morning of the switchover. There is a dedicated, named team for ProScript Connect, including a trained pharmacist who understands our terminology when we ring with a query. I would definitely recommend ProScript Connect to other pharmacies. It is a fast, stable, intuitive system backed by a very good support team.”

Pharmacist Dhimant Patel is offering a faster service to patients with ProScript Connect