Our business model

Our key inputs 

• Innovative connected technology services.
• Highly skilled people.
• Trusted brand.
• Strong relationships strategically aligned with government, partners and the markets we serve.
• Strong revenue visibility.
• Responsible leadership.
• Strong culture of caring for both patients and customers.

How we generate revenue 

• Software and software licences.
• Maintenance and software licences.
• Other support services: interoperability fees and business-to-business services in healthcare.
• Training, consultancy and implementation. 
• Hosting services. 
• Hardware installation, maintenance and support.

• Training, consultancy and implementation.

• Training, consultancy and implementation.

How we add value 

• We help make integrated care a reality across the healthcare industry.
• Our systems and services are designed to support healthcare on the front line.
• We provide trusted healthcare information and digital services to add value for the UK general public.
• We deliver long-term growth in dividends and share price to add value for shareholders.
• We provide business-to-business systems and services to enterprise customers in the healthcare market.
• We are investing in technology innovation and software engineering roles as we accelerate new software development.  

Why customers choose us

Our markets 

The NHS has a long-term strategy to use technology to deliver better, more efficient care. It is planning, consolidating and providing funding for its future as the digital NHS, which will rely on IT for every task and every patient interaction. The NHS Long Term Plan, published in January 2019, set the direction of travel for the NHS for the next ten years. At the heart of the Plan is the digital transformation of the NHS to improve services and outcomes for patients.

The digital transformation in England will be driven by STPs, a collaboration of NHS organisations and local councils. In some areas STPs have evolved to become ICSs.

In June 2019 the NHS Long Term Plan Implementation Framework was published, setting out the requirement for STPs and ICSs to create strategic plans to improve care for their local populations. Underpinning each plan is a requirement for a comprehensive digital strategy, including improving provision for digital services and access to personal healthcare records. There is an emphasis on integration and interoperability, such as through a local shared health and care record platform, and NHS funding has been allocated.

The digital NHS will be an everyday working reality for all; NHS staff at every level will be required to make adjustments to how they work as part of the digital transformation, from clinicians to receptionists.

See the 2019 annual report and accounts for more detail on our markets.