Our business model

Our key inputs 

• Innovative integrated technology services.
• Highly skilled people.
• Trusted brand.
• Strong relationships strategically aligned with government, partners and the markets we serve.
• Strong revenue visibility.
• Responsible leadership.
• Strong culture of putting both patients and customers first.

How we generate revenue 

• Software subscription and support - recurring.
• Interface and connectivity charges - mainly recurring.
• Other services - mixed recurring/non-recurring
• Perpetual licences, training, consultancy and implementation - non-recurring.
• Hardware and related services - mainly non-recurring.

How we add value 

• We help make integrated care a reality across the healthcare industry.
• Our systems and services are designed to support healthcare on the front line.
• We provide trusted healthcare information and digital services to add value for the UK general public.
• We deliver long-term growth in dividends and share price to add value for shareholders.
• We provide business-to-business systems and services to enterprise customers in the healthcare market.
• Our employees live the EMIS values and put customers and patient care at the heart of everything we do.  

Why customers choose us

Our markets 

It has been another demanding year for the NHS as it tackles “the worst public health emergency for a century” ('Build Back Better', HM Government, September 2021). The second year of the pandemic saw the successful mobilisation of the largest vaccination programme in NHS history, increased adoption of technology and a growing concern for the long-term effects on the UK population of healthcare resources being diverted away from other care areas to focus on Covid-19.

The health and wellbeing of the UK population remains high on the government’s agenda, evidenced by a commitment to a 3.8% increased spend on the NHS over the next three years. The government’s September 2021 paper, “Build Back Better”, refers to “an unprecedented investment in health and social care”.

In the autumn 2021 budget, Chancellor Rishi Sunak confirmed £2.1bn for NHS IT upgrades and digital health technology to allow NHS staff to spend more time caring for patients.

Technology at the centre

Use of technology remains in the foreground: in his October 2021 speech “Using the power of technology to make the world a safer and healthier place,” the Secretary of State for Health and Social Care highlighted that driving digital healthcare remains a vital priority. He told the audience of healthcare leaders: “Now we’ve seen what health tech can do at a time when health systems around the world were under incredible strain, we must build on the progress and deliver this long-awaited digital revolution.”

Using actionable data insight to improve healthcare 

At the same time there is growing evidence of an increase in non‑Covid-19 related healthcare conditions emerging from the gap in care during the pandemic. For example, Cancer Research UK estimates that more than 45,000 fewer people started cancer treatment between the start of the pandemic and March 2021 due to disruption to cancer screening, diagnosis and treatment.

Increasingly it’s becoming clearer that collaboration between research and life sciences, academia, the NHS and the technology industry is the best way to address this challenge, with meaningful research into healthcare data at scale.

See the 2021 annual report and accounts for more detail on our markets.